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QUESTION 39
You are viewing the Service Activity Volume report from Report Viewer in Dynamics CRM.
You need to identify which action can be performed from Report Viewer.
Which action should you identify?

A.    Add an activity.
B.    Synchronize to Microsoft Outlook.
C.    Resolve a case.
D.    Export to Microsoft Excel.

Answer: C

QUESTION 40
Your company deploys Dynamics CRM.
All of the employees who perform service calls for customers use CRM.
You plan to deploy FieldOne.
You need to identify a benefit of deploying FieldOne.
What should you identify?

A.    reduces the number of service calls
B.    reduces the use of social technology
C.    reduces the use of web portals and mobile apps
D.    reduces the fuel costs of the service calls

Answer: B

QUESTION 41
Your company deploys Dynamics CRM.
All of the employees who perform service calls for customers use CRM.
You plan to deploy FieldOne. You need to identify a benefit of deploying FieldOne.
What should you identify?

A.    reduces the number of service calls
B.    reduces the use of social technology
C.    reduces the use of web portals and mobile apps
D.    reduces the fuel costs of the service calls

Answer: D

QUESTION 42
You have an on-premises deployment of Dynamics CRM.
You plan to gather customer feedback by using several surveys.
You need to identify the prerequisite for the planned surveys.
What should you identify?

A.    Microsoft Exchange Online
B.    a Microsoft Office 365 subscription
C.    Microsoft OneDrive for Business
D.    a Microsoft Azure subscription

Answer: A

QUESTION 43
Your company has a Dynamics CRM organization that uses a FieldOne solution.
A customer calls your company’s Help Desk to report a failed device.
You schedule a technician to resolve the issue.
You need to identify which notification methods can be used to notify the technician.
What are two possible notification methods? Each correct answer presents a complete solution.

A.    an automated phone call
B.    an email message
C.    Windows 10 toast
D.    a text message
E.    a web browser pop-up

Answer: AB

QUESTION 44
You need to create a new case in Dynamics CRM.
Which two fields are required to create the new case manually? Each correct answer presents part of the solution.

A.    Subject
B.    Product
C.    Case Title
D.    Origin
E.    Customer

Answer: BE

QUESTION 45
Your team uses the Dynamics CRM knowledge base.
You do not use the interactive service hub.
You need to search for an article in the knowledge base.
From which two types of records can you search for the article? Each correct answer presents a complete solution.

A.    Phone call
B.    Email
C.    Case
D.    Queue Item

Answer: B


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